Privacy Policy

Privacy Policy

Effective Date: 01.01.2024

At Arctic GM Experiences OY and Arctic GM Experiences AS, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information in compliance with the General Data Protection Regulation (GDPR).

1. Data Controller

Arctic GM Experiences OY

Valtakatu 26, 96200, Rovaniemi, Finland
Email: management@arcticgm.com

2. Information We Collect

We collect the following personal data when you interact with our services:
 • Name
 • Contact details (email address, phone number)
 • Payment information (for bookings and transactions)
 • Customer feedback and reviews
 • Data related to your bookings (e.g., tour details, pick-up locations)

3. Purpose of Data Collection

We collect and process your personal data for the following purposes:
 • To provide and manage our services, including tours and activities
 • To communicate with you regarding bookings, inquiries, and customer service
 • To process payments and manage transactions
 • To improve our services and respond to feedback
 • To comply with legal obligations

4. Legal Basis for Processing

We process your data based on the following legal grounds:
 • Your consent (e.g., when you subscribe to newsletters or agree to our terms)
 • Contractual necessity (e.g., to fulfill bookings or transactions)
 • Legitimate interests (e.g., customer service or improving our offerings)

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. These include:
 • Google Analytics: We use Google Analytics to analyze how visitors use our website. Google Analytics collects data such as your IP address, browser type, and visited pages. This helps us improve the performance of our website.
 • Advertising Cookies: We use cookies to measure the effectiveness of ads and personalize content and ads. These cookies help us display relevant ads to users based on their interests and past interactions with our website.

By continuing to use our website, you consent to the use of these cookies. You can manage your cookie preferences in your browser settings. Please note that if you disable certain cookies, some features of our website may not function as intended.

Types of Cookies We Use:
 • Analytics Cookies: These cookies help us understand how users interact with our website, including metrics such as traffic sources, user behavior, and performance.
 • Advertising Cookies: Used to deliver relevant ads to you on our website or third-party websites. These cookies track your interactions with our ads.
 • Personalization Cookies: These cookies personalize your experience by remembering your preferences and settings.

6. Cookie Consent

When you visit our website, we inform you that we use cookies. By continuing to use the website, you accept the use of these cookies.

7. Data Sharing

We do not share your personal data with third parties, except:
 • When required by law or legal obligations
 • To trusted service providers who assist us in delivering our services (e.g., payment processors, IT services)

8. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal requirements.

9. Your Rights

Under the GDPR, you have the right to:
 • Access your personal data
 • Correct or update inaccurate data
 • Request erasure of your personal data ("right to be forgotten")
 • Restrict the processing of your data
 • Object to the processing of your data
 • Data portability (receive a copy of your data in a commonly used format)
 • Withdraw consent, where applicable

If you wish to exercise any of these rights, please contact us at management@arcticgm.com.

10. Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.

12. Acceptance of Terms
By continuing to use our website, you acknowledge and agree to the terms outlined in this Privacy Policy. If you do not agree with our policy, please refrain from using our website.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: management@arcticgm.com
Company Information
Finland: Arctic GM Experiences OY
Company ID: 3367488-8
Address: Valtakatu 26, Rovaniemi, Finland
Phone: +358 (0) 44 246 46 46
Email: info@arcticgm.com

Norway: Arctic GM Experiences AS
Company ID: 833220292
Address: Kuhaugen 4A, Melhus, Norway
Phone: +358 (0) 44 246 46 46
Email: info@arcticgm.com

Arctic GM Experiences OY (Finland) and Arctic GM Experiences AS (Norway) are fully licensed tour companies, backed by comprehensive liability insurances of €1,000,000 EUR
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